"Our mission is to create maximum investment value for our client partners and to provide personal and professional growth opportunities for our associates."
Our primary guiding principle is personal and professional integrity. It is the standard by which we make our decisions and measure our actions, as well as the value that we most strive to practice in our business relationships.

 

As a Director of Operations, Robert Avila works directly with the general managers of THG-owned properties. His focus on day-to-day operations includes customer service and internal associate satisfaction. Robert's extensive knowledge of the hospitality industry helps him serve as a mentor to the many company employees who wish to grow their own careers within hospitality.

A 22-year veteran of the industry, Robert has experience working as Assistant General Manager at both Bally's and The Mirage in Las Vegas, as well as serving in a variety of management roles at the Anatole Hotel in Dallas. Wanting to experience a different type of property, he even spent two years as resort manager at the Wyndham Casa Marina & Beach Resort in Key West, Florida.

The Hotel Group's "Key Three" values mirror Robert's own convictions about hospitality greatness: "A hotel is successful because it serves the customers' needs and creates the type of experience they desire. Though simple in concept, THG's 'Key Three' training - Acknowledge & Smile, Anticipate & Deliver, Sincerely Thank - teaches core competencies that are implemented to assure our properties' success."

Robert attended the University of Nevada at Las Vegas and he enjoys reading, movies, running, and working on home projects.